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HELP & SUPPORT

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WITH ANYTHING YOU NEED

View our knowledge base or get in touch with an advisor.

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With our support team

PRE-SALES

Got questions about our products and services? Click here.

Web DESIGN

Got questions about our web design service? Click here to contact our web design team.

TECHNICAL SUPPORT

Having issues with your website or server? Click here to contact our tech support team.

ONLINE MARKETING

Need something to do with our online marketing team? Click here to contact them.

RADIO STREAMING

Need some help with your radio streaming service? No need to fear, click here.

LOGO & BRANDING

Have some questions about our logo & branding service? Click here to get in touch.

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020 3695 2369

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Your Questions

Our Answers

01

How does web hosting work?

Once you purchase a Web hosting plan, Cloud Nine stores your site on one of our servers and assigns it a unique DNS. The DNS serves as the address that allows people around the world to find and view your website. This unique address is required in order for people to view your site.

By purchasing a website hosting package, you’re basically buying space on one of our servers. It’s similar to the space on a computer’s hard drive, but the server allows your website’s files to be accessed from anywhere.

 

02

What can I use to build my website?

You can build your website in several different ways – from hand-coding with HTML to using a website builder program.

If you require a lot of functionality and versatility from your website, you’ll benefit from programs and applications that can help you build your site. Our Web hosting plans give you access to free, server-side applications that can be used to develop and customize your website, including popular Content Management System (CMS) applications like WordPress® and Joomla!®.

Alternatively, you can see our web design packages here.

03

How do I transfer my web pages to your server?

If you’ve built your website in an HTML editor, like Dreamweaver or Microsoft Expression Studio, you have to upload your website files via FTP (File Transfer Protocol). We also have a built-in File Manager that you can access in our Hosting Control Center.

For more information, see Uploading Files to Your Website (FTP).

04

If I already have a website, can I transfer it to your web hosting?

Moving your website to Cloud Nine is a simple process. If you have access to your existing website files, you can upload them through our Hosting Control Center or via an FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider.

If you have any questions along the way, our 24/7 support team is here to assist you. We can help you determine the best method for transitioning your website to a Cloud Nine account.

For more information, see Transferring Your Hosting Account.